Our Policy offers you 30 days from the date of purchase to receive a full refund, exchange or store credit. Some exclusions may apply. Items ineligible for a refund will be indicated as such on the Product’s webpage. 

​

In most cases, whether your purchase was made at a LOVE SHOP SOCIAL pop-up store or online at LOVESHOPSOCIAL.COM, merchandise may be returned and be eligible for a full refund with an original sales receipt when the items are: 

​

• Unworn, in original condition;

• Returned with price tags still attached (if the returned item is apparel or accessories); 

• Returned in their original packaging or box (if the returned item is footwear); and 

• Returned within 30 days of the original purchase. 

 

We reserve the right to determine whether merchandise without an original sales receipt may be returned. If we determine that a return is warranted despite the lack of an original sales receipt, the item(s) can only be an exchange or store credit issued in the amount of the lowest price at which the item was offered for sale in the 30 day period prior to the return. No refunds will be provided in these circumstances. 

​

When returning or exchanging an item, you may be asked to provide your name and phone number. That information and the details of your return will be recorded in a company-wide database that we and our affiliates use to authorize returns, subject to our Privacy Policy.

​

If you purchased an item from a LOVE SHOP SOCIAL store or online, you can simply return your item at any LOVE SHOP SOCIAL store. Items purchased online may also be returned by mail to our warehouse.

​

​

How can I return an item?

​

Items purchased online can be returned by mail.

​

Return product by mail: 

​

You can only return product by mail if you purchased it online. To initiate return online, please contact us to submit a request. 

You’ll need your order number and the email address you used to place the order, and then you can select the item(s) you wish to return.

 

Once your return request is submitted, our Customer Experience team will get back to you as soon as possible upon review. Approval may take up to 5 business days and requests may be declined if items do not satisfy the requirements of our Return Policy. 

​

How will I be refunded when I complete a return?

​

All refunds will be credited to your original form of payment.

​

​

CANCEL AND CHANGE REQUESTS

​

How can I cancel or change an order?

​

The window of time for cancellations or changes is very short due to our order fulfillment processes. If you need to cancel or change your order, contact Customer Experience as soon as possible. 

​

We’ll do everything we can to accommodate your request within 24 hours, but unfortunately we cannot guarantee that your request will be honored. If part or all of your order is successfully canceled, we will send you an email for your records. 

Please note: 

​

• For order changes, once we have confirmed your order, we cannot change or add anything to the order without attempting to cancel it first.                                                                                                                                                                                                       

• If your order has already shipped, we won’t be able to cancel the order. If this happens, simply return the order once you receive it. See our Return Policy for further details. We don’t refund shipping for shipped orders.